Your privacy is important to us, and Isha Netralaya Hospital, A unit of Singular Health Private Limited,("Isha Netralaya", "the Company," "we," "our," or "us") is committed to protecting your privacy while providing personalized and valuable service. At Isha Netralaya, we are committed to safeguarding your data while rendering our professional services. This Privacy Policy governs our data collection, processing, and usage practices. It is designed to allow the Data Subject ("you") to make an informed choice regarding use, access, and correction of your Personal Information.
If you have any requests concerning your Personal Information or any queries about these practices, please contact us by email on admin@ishanetralaya.com or by post to Isha Netralaya Dosti Shop No.2, Opp R-Mall, Ghodbunder Road, Thane (W)

Personal Data That We Collect

We collect from you Personal Information such as full name, gender, date of birth, address, jobtitle, company information, e-mail addresses, telephone numbers, identification details, and referralsource. This data may include IP Address, operating system, and browser type. We may also haveacquired your Personal Information from a third-party Service Provider or publicly available datasource.

How We Use Your Personal Data

As Data Controller:

We use the information we collect only in compliance with this Privacy Policy. We will never sell your Personal Information to any third party without your explicit consent. In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to (a) assist you with service, partnership, or employment request; (b) send to you information that we think may be of interest to you by post, email, or other means; (c) send you marketing communication relating to our business (including any profiling we engage in that is related to such direct marketing); (d)respond to an enquiry, question, or concern that you may have raised; or (e) perform analytics and create a database to improve your browsing experience and enhance the functionality of our services.

We may share Personal Information with trusted Service Providers or our group companies for, supplementing the information you provide us in order to provide you with better service, perform statistical analysis, provide marketing assistance, host the site and index user profile pages and usernames as part of the URL and customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information. If you do not want us to share your Personal Information with these third parties, contact us at admin@ishanetralaya.com

To ensure that the security and integrity of the site are safeguarded, Isha Netralaya may monitor yourPersonal Information. Isha Netralaya may under certain circumstances engage a trusted third-party ServiceProvider for the purpose of managing the technical operations involved in hosting the Site.

As Data Processor:

We shall use and process the information or data we collect through Data Controllers/Controllers("Business Partner") as per the instructions given by Controllers and in compliance with the terms and conditions applicable to Processors under Controller/Processor Binding Agreement entered with the Controllers and applicable Regulation. We agree not to process such information to sub-processors (Sub-contractor) unless prior written consent is sought from the Controller, and in the event where general consent has been given by the Controller, we shall inform the Controller of any new sub-processor. We shall have the same contractual obligations reflected with the sub-processors as agreed with the Controller and assume complete responsibility for the actions and inactions of such sub-processors.

Upon written request from the Controller, we agree to delete or return all the Personal Information or data to the Controller after the end of the provision of services relating to processing, unless there is a legal obligation or basis for us to retain a copy of such information or data for further processing. The information or data collected through the Controller will be stored on our third-party hosting provider's servers.

In addition to the implementation of appropriate technical and organizational measures to ensure an appropriate level of security, we shall make available to the Controller all information necessary to demonstrate compliance with our obligations, and allow the Controller or another auditor appointed by the Controller for conducting audits, including inspections, to demonstrate that processing meets the requirements of the Regulation, and ensure the protection of the rights of the data subject.

Children's Personal Information

Isha Netralaya does not knowingly collect any Personal Information from children under the age of 18 years. If you are under the age of 18 years, please do not submit any Personal Information through our websites or Service(s). We encourage parents and legal guardians to monitor their children'sInternet usage and to help enforce this Policy by instructing their children never to provide personal Information through our Service(s) or Websites without their permission. If you have reason to believe that a minor under the age of 18 years has provided Personal Information to us through our Websites or Service(s), please contact us at admin@ishanetralaya.com, and we will endeavor to delete that information and terminate the child's account from our databases.

Retention of Personal Information

We retain Personal Information that you provide us as long as an Account is active or as needed to provide the Service(s) or as necessary to comply with our legal obligations, maintain accuratefinancial and other records, resolve disputes, and enforce our agreements. If you wish to terminate your account or request that we no longer use Your Personal Information, please contact us admin@ishanetralaya.com

Criteria for determining retention periods in any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

-the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);

-whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);

-whether we have any legal basis to continue to process your information (such as your consent);

-how valuable your information is (both now and in the future);

-any relevant agreed industry practices on how long information should be retained;

-the levels of risk, cost, and liability involved with us continuing to hold the information;

-how hard it is to ensure that the information can be kept up to date and accurate; and

-any relevant surrounding circumstances (such as the nature and status of our relationship with you).

Responsibility with You

When you submit any Personal Information to us, you represent that you have the lawful right to submit the Personal Information and agree that you will not submit any information unless you are legally entitled to do so and that such Personal Information is true, complete, and accurate. You may not use a false email address or other identifying information to impersonate any person or entity or otherwise mislead as to the origin of any content. Any improper collection or misuse of Personal Information is in violation of this Privacy Policy and of the applicable terms and conditions of use. You agree not to misuse any Personal Information available on our Site or to gather it or use robots or other automated scripts, codes, or functionalities to do so. We may immediately suspend or terminate your access to our Site without notice if we become aware that you are in breach of applicable terms and conditions of use or of this Privacy Policy.

Sensitive Personal Information

What Is Sensitive Personal Information?

"Sensitive Personal Information" is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health, or information concerning a natural person's sex life or sexual orientation. We do not knowingly or intentionally collect sensitive Personal Information from individuals, and you must not submit sensitive Personal Information to us.

If, however, you inadvertently or unintentionally transmit sensitive Personal Information to us, you will be considered to have explicitly consented to us processing that sensitive personal information.

We may update this Privacy Policy from time to time to keep up with changing legislation and best practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Website prior to the change becoming effective. Provided that we will not notify you if we amend the Policy to make addition, deletions, or modifications to the list of cookies from time to time, to keep the list of cookies current andaccurate. Your continued use of this website or the Service(s) following the posting of any amendment, modification, or change to this Policy shall constitute your acceptance of the amendments to this Policy. You can choose to discontinue use of the Websites or Service(s) if you do not accept the terms of this Policy or any modified version of this Policy.

Legal Disclosure

We reserve the right to disclose your personal data as required by applicable law, in response tolawful requests by public authorities, including meeting national security or law enforcementrequirements and when we believe that disclosure is necessary to protect our rights and/or tocomply with a judicial proceeding, court order, or other legal process served on us.

Contact Us

If you have any questions about this Privacy Policy or the data we hold about you or you wish toensure that the data we hold about you is accurate and kept up to date, please do not hesitate tocontact us at admin@ishanetralaya.com